The Common Issue offers you various services that you can use in different ways. Depending on whether you contact us online, by phone, in person or in any other way and which services you use, various data from different sources are provided. Much of the data we process is data that you provide to us when you use our services or when you contact us, for example when you register and provide your name, e-mail address or address for this purpose. We also receive technical data about your terminal and access data that we automatically capture when you interact with our services. This may include, for example, information about the device you are using. We collect other data through our data analyses (e.g., in the context of market research and customer evaluations). We may also receive data about you from third parties, such as information agencies and payment service providers.

The Common Issue processes your data in compliance with all applicable data protection laws. In doing so, we naturally comply with the principles of data protection law applicable to the processing of personal data. Thus, we will, in principle, only process your data for the purposes indicated in this privacy policy or when you enter your data. This primarily concerns the processing of purchases and the provision, customization, development and security of our services. In addition, we use your data within the limits of the strict rules of German and European data protection law, but also for optimizing business processes, tailoring our services to your needs, and personalized advertising.

The development and provision of personalized features and services is essential to us. Regardless of the location, time and device used, we offer you an individual shopping experience and an offer that is perfectly tailored to your personal interests. The processing of your data for the purpose of personalizing our services is therefore an integral part of the services offered by The Common Issue.

We and our advertising partners use your data to show you personalized advertisements in The Common Issue services and on websites and apps of other operators. For this purpose, we and our advertising partners use internet technologies that are customary in the market. This enables us to show you targeted advertisements and offers that are of real interest to you. This allows us to better meet the needs of our users after personalization and discovery of new products and to keep you interested in our services over the long term through a more personalized shopping experience.

The Common Issue will only pass on your data if this is permitted under French or European data protection law. We work very closely with certain service providers, e.g. in the area of customer service (e.g. service provider hotline), technical service providers (e.g. data center management) or logistics companies (e.g. postal operators such as DHL). These service providers may in principle only process your data on our behalf under certain conditions. If they are our subcontractors, they will only have access to your data to the extent and for the period necessary to provide the service concerned. If you make purchases from a The Common Issue partner, we pass on some of your purchase data to the The Common Issue partner (e.g. your name and delivery address), so that the The Common Issue partner can deliver the goods to you.

You have the following data protection rights according to the law and under the conditions defined by the law: right of access (Article 15 GDPR), right of deletion (Article 17 GDPR), right of rectification (Article 16 GDPR), right to restrict data processing (Article 18 GDPR), right to data portability (Article 20 GDPR), right to object to a data protection supervisory authority (Article 77 GDPR), right to withdraw consent (Article 7, paragraph 3 GDPR), as well as right to withdraw certain data processing measures (Article 21 GDPR). If you wish to exercise your data protection rights, you can contact our data protection team at any time at info@thecommonissue.com. Further information can be found in the Contact Persons section.

Your personal data will be stored for as long as is necessary for the purposes of this privacy policy, in particular for the fulfilment of our contractual and legal obligations. Where applicable, we also store your personal data for other purposes, if and as long as we are permitted by law to store it for specific purposes, including the defence of a right.

We transmit your personal data encrypted. This applies to your order and your customer login. For this purpose, we use the SSL (Secure Socket Layer) encryption system. In addition, we secure our websites and other systems with technical and organizational measures against loss, destruction, access, modification or distribution of your data by any unauthorized person.

As part of the development of our websites and apps, as well as the implementation of new technologies to improve our service to you, changes to this privacy policy may be necessary. Therefore, we recommend that you review this Privacy Policy from time to time.